AIG has claims expertise throughout Europe whose core role is to manage the claims process from start to finish.

In the unfortunate event of a loss, our local claims teams are on hand to:

  • Deal with claims enquiries quickly and accurately using local knowledge and expertise
  • Communicate with clients and their brokers on how the claim will progress and what information we require from them, at each stage of the process
  • Fast track less complicated claims, ensuring fast and efficient settlement 
  • Work with specialist claims adjusters and lawyers on complicated claims that demand specific expertise
  • Work with our clients and brokers to help minimize the financial and reputational impact of a loss

Contact details of claims department and assistance service number:

Claims Department

Tel: +421 2 59 102 111,
Fax: +421 2 59 102 181

Travel insurance – assistance service number

TravelGuard +420 225 341 157

Crisis Management Hotline

001-713-260-5500 world
1-866-926-8457 USA, Canada